Privacy Policy

 

This document sets out how Portree Dental Care, Sraid An Eorna, Portree IV51 9TU uses and protects personal information as part of its commitment to the General Data Protection Regulation (GDPR).

Portree Dental Care understands your data is important to you and we are committed to ensuring that your privacy is protected. We want you to know that we will not sell or rent your data under any circumstances, we may use it for our own purposes to send you updates on products and services we offer. Should we ask you to provide information by which you can be identified, then you can be assured that it will only be used in accordance with this statement.

What customer`s and employee’s information may we process?

  • Name and job title postal address date of birth, In case of Emergency Contacts

  • Medical and Dental Comprehensive Health Records

  • Email address

  • Mobile and Landline telephone number

  • Demographic information such as postcode, preferences and interests

  • Other information relevant to feedback, customer surveys and/or offers

  • Bank details for direct debit payments

  • GDC Number or other professional bodies registration numbers where applicable

    What is the lawful basis for processing this information?

    The GDPR stipulates that there must be a lawful basis for the processing of personal data, there are 6 categories in total but Portree Dental Care only processes data that fall into the following 3 categories

    Contractual – data held under records that have an active subscription or registration to one of our pay as you go services including private and NHS Health Services

    Legitimate business interest – data within records that have been a customer in the past or are an active prospect for new business, treatments and for the promotional use.

    Consent – data acquired via procured lists where the list provider has confirmed that a positive opt-in been received. Data that has been offered by an individual via the active use of our company website contact forms, direct inbound e-mail, inbound telephone call or approach at an exhibition

    We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

  • We may use the information to improve our products and services.

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customizes the website according to your interests.

    Who is the personal data shared with?

    Where necessary or required we share information with:

  • Representatives of the person whose personal data we are processing

  • Suppliers and service providers example dental laboratories

  • Professional and legal advisers and consultants

  • Financial organisations

  • Credit reference agencies

  • Debt collection and tracing agencies

  • Employment and recruitment agencies

  • Central government

  • Vulnerable or child protection agencies

  • Health boards and regulators

  • Medical and dental referrals

    How long is customer personal data kept?

  • Whilst an active subscription or monthly payment plan is in place
    or

  • A minimum of 11 years since last recorded activity
    or

  • Until a deletion request is made and if no other overriding lawful reason exists

    Security

    We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we hold physically and electronically.

    How we use cookies

    A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

    We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

    Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

    You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

    Links to other websites

    Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

    Controlling your personal information

    At any time, you may choose to:

  • Request a copy of your personal data held by Portree Dental Care.

  • Request your personal information is removed from mailing lists held by Portree Dental Care.

  • Request your personal information is deleted from all records held by Portree Dental Care. The case shall need to be referred to Legal expert before any action.

    If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will respond to any queries within 30 days and at no cost.

     

    All enquiries related to our data should be sent to info@PortreeDentalCare.co.uk

 

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